Are there vegetarian meals offered for the lunch and dinner programs?
You bet! Just put a note in your reservation.
Can I bring my camera?
Sure, purses and camera bags are allowed, but they are subject to search. We do not allow any big bags or backpacks.
Can I buy a gift certificate or other promotional items?
Sure, just go to Gift Certificate on the Home Page. Go to the “Buy now” button to order.
Can I get dropped off at a different location from where I was picked up?
We will make an effort to accommodate your request, but cannot guarantee it.
Can I wait until I arrive in SF to book my tour?
Yes, but it is best to call 48 hours in advance so you can get the pick up time you’d like.
Do I need an ID on me?
Yes, each adult must have a photo ID, driver’s license with picture or passport.
Is your narration offered in different languages?
Sorry, while our safety information is printed in English, Spanish, Italian, German, French and Japanese, our narrations are offered only in English.
What about group or customized tours?
Call our Sales and Marketing office at 650 635 4500.
What days are you open?
We fly 7 days a week and are closed on Thanksgiving Day, Christmas Day and New Year’s Day.
What happens if I need to cancel or change my tour?
You’ll need to call us 24 hours in advance or you will be charged according to our cancellation policy. 50% within 24 hours, 100% within 12 hours and 100% for no shows. Lunch and dinner combos require cancellation 48 hours in advance. Call us at 1 800 400 2404 or 650 635 4500.
Where do you pick up?
Pick up locations are:
Radisson Hotel – 250 Beach Street Fisherman’s Wharf
Fairmont Hotel – for Nob Hill and the Financial District
Hilton Union Sq. (On Mason St. between O’Farrell and Ellis) – for Union Square and South of Market.